We offer in-office appointments, while continuing to offer curbside or drop-off exams, upon request. 

YES, we are back to in-office appointments, OR you may continue the curbside service or drop-off with a later pickup that we initiated back in 2020. Know that all of us at Knollwood have been fully vaccinated and will continue to follow 2023-2024 CDC guidelines for any booster recommendations given the resurgence of new variant Covid infections. NO  MASKS REQUIRED CURRENTLY - woo-hoo!

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IF you prefer to have an in-office appointment:

• Just come on in - we'll welcome you!

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IF you prefer to have a curbside appointment:

• Please notify is when you arrive and describe your vehicle.

• Our Nursing staff will collect all necessary information about your pet's visit via telephone, before your pet enters the hospital.

• Dr. M will examine your pet and then call you with her recommendations and a treatment plan.

• Reception will check you out via telephone, with a staff member coming to your vehicle to collect payment.

• Your pet, invoice, and copy of exam sheet will be returned to your vehicle upon completion of all services.

 

IF you prefer to have a drop-off appointment:​

• A mutually agreeable pick-up time must be pre-arranged, so please advise us of your desire for drop-off when you schedule your appointment.

• Please notify is when you arrive and describe your vehicle.

• Our Nursing staff will still need to collect all necessary information about your pet's visit either in-person or via phone, before you depart.  You may then leave.

• Dr. M will examine your pet and then call you with her recommendations and a treatment plan.

• Reception will check you out at the appointed release time after a Nurse reviews all of Dr. Mitchel's prepared release information.

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How long will we continue to offer curbside and drop-off visits? Frankly, we think they are a stellar idea for clients with high-risk family members at home (including some of our own).  We've also heard from many clients who love the idea of drop-offs with a later pick-up. So as long as we can get good adherence to pick-up times, and as long as we have clients who feel safer not entering our hospital, we are glad to continue both options as long as we have requests for them.

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Just dropping by to pick up food or meds?  If you are visiting to pick up a med, food, or anything else, call when you arrive.  We'll confirm what you need, send a staff member out to collect payment, and bring your items & receipt back to your vehicle. Or, come in for a quick cup of coffee or tea while we get your requested items ready.

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We GOT this! - Dr. M and all of us at Knollwood Hospital for Pets