We LISTEN First.
We believe that good patient care ALWAYS starts with respectful communication. First, we listen to you and your concerns. Then, early in the course of your pet's care, our Doctors communicate a tentative diagnosis, their medical plans, a tentative prognosis, and always give the opportunity for a second opinion or a referral to a specialist. If surgery or dental care is recommended, all aspects of the procedure, including resuscitative services and advanced directives, are explained to you and are communicated to all members of our Surgery Team. When it comes to your pet's health and comfort, our Doctors and Nurses expect that you will be completely satisfied with the knowledge you've gained at your visit.