🌈Official Knollwood Niceness Policy💕

 

 

Each and every day, we do our darndest to be kind, compassionate, thoughtful, and courteous to all of our clients.

We expect the same in return. We realize that everyone can have an occasional bad day,

and we are professionals who are equipped to deal with that situation.

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But we DO have a firm policy of "life is too short" when it comes to dealing with

frequently or perpetually difficult, mean, crabby, sexist, racist, or homophobic people.

Bottom line is, we won't tolerate it, whether the behavior is directed towards one of us

or towards another Knollwood client here at the hospital.

If we, or any other Knollwood client, are not treated respectfully,

we will gently but firmly advise you that we will not see you and your pet here at the hospital.

 

 

 

Everything else is pretty simple...

 

Appointments:

Visits to Knollwood Hospital for Pets are by appointment. If you are a new primary care client, please plan on arriving ten minutes prior to the start of your appointment to fill out some brief paperwork. You can also start this same information-collection process online here. It is always helpful for us to have access to any existing medical records, so that we have a better understanding of your pet's medical needs.

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If, on the other hand, you are seeking an integrative consultation for a pet with an existing medical condition, meaning that you want care that includes complimentary and alternative medicine, here is the place to start. If you aren't sure if you prefer integrative or holistic care, this may be able to help you decide.

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If you are unable to make it to a scheduled appointment, please contact us 24 hours prior to the appointment to avoid a cancellation charge.

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If you are running late for an appointment, we will do our very best to accommodate you without inconveniencing other clients who have arrived on time. This may entail a moderate to lengthy wait for you, but rest assured, we'll see you as soon as is humanly possible, and we'll feed you cookies and tea while you wait!

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For Your Pet's Safety and Comfort:

For your pet's protection and that of others, all dogs must be on a leash and properly controlled (so that your pet remains contact-free from other pets and from children) while in the waiting area or exam rooms.

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All cats must be presented in an appropriate cat carrier or on a secure harness or leash. "Pocket pets," such as hamsters, gerbils, rats, and mice, must be confined in a secure enclosure for their safety. Reptiles require a secure, insulated enclosure during travel to and from our hospital. Winter and summer outside temperatures can be deadly for these cold-blooded pets, so please make sure that your reptile pet is adequately protected.

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Payments and Identity Theft Prevention:

We require full payment at the time that services are rendered, without exception. Integrative consultations and second opinion services may require pre-payment. For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks.

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We accept credit card and check payments only after validating authenticity of the cardholder or check holder, via signature and photo ID card. Current security guidelines from some credit card companies may restrict credit card payment over the telephone and no longer allows us to keep your credit card information on file. We ask for your patience if we must ask you for information that we formerly had available to us!

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We also participate in CareCredit, utilizing the following specific payment plan with CareCredit for qualified and pre-approved clients, excluding your initial visit; We offer a 6 month deferred payment plan. As you'd do with any credit card, CareCredit approval must be arranged, by you, prior to the visit for which you wish to utilize this payment method. CareCredit may not be utilized retroactively for any service for which alternate payment has already been submitted and approved.

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Medical Examinations:

If your pet is ill, senior, or is being presented for an existing medical problem, you can speed your pet's care and return to good health at Knollwood by making sure that ALL existing records for your pet are e-mailed or faxed to our office at least 48 hours prior to your appointment. This way, our Doctors can evaluate your pet's past medical history ahead of time, and can then spend your appointment time examining your pet, rather than using your appointment time sorting through old medical records. Please understand that a copy of your bill does not constitute the medical records, nor does your best recall of past visits. If you do not fax, mail, or electronically deliver your paperwork ahead of time, we will allow you to choose between rescheduling your initial appointment until your pet's records arrive, or keeping the original appointment, plus a follow-up appointment to complete a full exam based upon a thorough understanding of all new issues.