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Hospital Policy



🌈Official Knollwood Niceness Policy💕



Each and every day, we do our darndest to be kind, compassionate, thoughtful, and courteous to all of our clients.

We expect the same in return. We realize that everyone can have an occasional bad day,

and we are professionals who are equipped to deal with that situation.

But we DO have a firm policy of "life is too short" when it comes to dealing with

frequently or perpetually difficult, mean, crabby, sexist, racist, or homophobic people.

Bottom line is, we won't tolerate it, whether the behavior is directed towards one of us

or towards another Knollwood client here at the hospital.

If we, or any other Knollwood client, are not treated respectfully,

we will gently but firmly advise you that we will not see you and your pet here at the hospital.




Everything else is pretty simple...



Visits to Knollwood Hospital for Pets are by appointment. If you are a new primary care client, please plan on arriving ten minutes prior to the start of your appointment to fill out some brief paperwork. You can also start this same information-collection process online here. It is always helpful for us to have access to any existing medical records, so that we have a better understanding of your pet's medical needs.

If, on the other hand, you are seeking an integrative consultation for a pet with an existing medical condition, meaning that you want care that includes complimentary and alternative medicine, here is the place to start. If you aren't sure if you prefer integrative or holistic care, this may be able to help you decide.

If you are unable to make it to a scheduled appointment, please contact us 24 hours prior to the appointment to avoid a cancellation charge.

If you are running late for an appointment, we will do our very best to accommodate you without inconveniencing other clients who have arrived on time. This may entail a moderate to lengthy wait for you, but rest assured, we'll see you as soon as is humanly possible, and we'll feed you cookies and tea while you wait!


For Your Pet's Safety and Comfort:

For your pet's protection and that of others, all dogs must be on a leash and properly controlled (so that your pet remains contact-free from other pets and from children) while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a secure harness or leash. "Pocket pets," such as hamsters, gerbils, rats, and mice, must be confined in a secure enclosure for their safety. Reptiles require a secure, insulated enclosure during travel to and from our hospital. Winter and summer outside temperatures can be deadly for these cold-blooded pets, so please make sure that your reptile pet is adequately protected.


Payments and Identity Theft Prevention:

We require full payment at the time that services are rendered, without exception. Integrative consultations and second opinion services may require pre-payment. For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks.

We accept credit card and check payments only after validating authenticity of the cardholder or check holder, via signature and photo ID card. Current security guidelines from some credit card companies may restrict credit card payment over the telephone and no longer allows us to keep your credit card information on file. We ask for your patience if we must ask you for information that we formerly had available to us!

We also participate in CareCredit, utilizing the following specific payment plan with CareCredit for qualified and pre-approved clients, excluding your initial visit; We offer a 6 month deferred payment plan. As you'd do with any credit card, CareCredit approval must be arranged, by you, prior to the visit for which you wish to utilize this payment method. CareCredit may not be utilized retroactively for any service for which alternate payment has already been submitted and approved.


Medical Examinations:

If your pet is ill, senior, or is being presented for an existing medical problem, you can speed your pet's care and return to good health at Knollwood by making sure that ALL existing records for your pet are e-mailed or faxed to our office at least 48 hours prior to your appointment. This way, our Doctors can evaluate your pet's past medical history ahead of time, and can then spend your appointment time examining your pet, rather than using your appointment time sorting through old medical records. Please understand that a copy of your bill does not constitute the medical records, nor does your best recall of past visits. If you do not fax, mail, or electronically deliver your paperwork ahead of time, we will allow you to choose between rescheduling your initial appointment until your pet's records arrive, or keeping the original appointment, plus a follow-up appointment to complete a full exam based upon a thorough understanding of all new issues. 

Privacy:  We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our website hosting company. It's that simple! And we strictly adhere to this policy.Knollwood Hospital for Pets recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site. Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner. 


The information presented here is for informational purposes only. It represents the opinions of the Doctors at Knollwood Hospital for Pets. It is not intended to replace, or in any way, usurp the medical advice of your own veterinarian.

Copyright & Terms:

This information is provided as a service of Knollwood Hospital for Pets. It is copyrighted and may not be reproduced, copied, or transmitted electronically in any form for any purpose.

AAHA Accreditation

Why do we care about AAHA Accreditation?

AAHA Accredited Icon

What is AAHA?

AAHA stands for the American Animal Hospital Association.

Founded in 1933, the American Animal Hospital Association is the only organization that provides accreditation for veterinary practices in the USA and Canada. We've been accredited at AAHA's highest level since we opened in 1993. We were the first AAHA hospital in the nation to present case studies in integrative medicine during AAHA inspections. We think that it's worth demonstrating to mainstream veterinary medicine that practicing integratively requires as strong a commitment to excellence as can occur in traditional veterinary practice.

How many practices are accredited?

Approximately 17% of small animal practices in the United States are AAHA-accredited. Less than 5% are certified at the highest level, as we are.

How does AAHA accreditation benefit clients and the pets they (and we!) love?

The AAHA standards were developed with extremely high quality care in mind. By following these strict standards, we are in a better position to provide patients with the very best in veterinary care. AAHA standards are a mark of distinction that sets our practice apart from others.

A sampling of AAHA standards includes the following:

Monitoring equipment is utilized during procedures requiring general anesthesia, including dentistry and radiographic evaluation. We go above and beyond these standards, by using respiratory and cardiac monitors, fluid monitors, temperature monitors, blood pressure and oxygen saturation monitors, and by assigning each pet her or his own anesthetic nurse who constantly monitors before, during, and after each procedure. Pain assessment is considered part of every patient evaluation regardless of the presenting complaint. Our integrative approach to pain management is exceptional. Patients receive an examination appropriate to the presenting complaint and clinical situation. This is defined as a complete history and a thorough physical exam of major organ systems for wellness care, prior to any anesthetic procedure or any new presenting complaints. Surgical suites are separate, closed, single purpose rooms entered only for activities associated with aseptic surgical procedures and are constructed and utilized in a manner that minimizes the potential for contamination.

What are the requirements for accreditation?

To become accredited, hospitals must comply with the AAHA Standards of Accreditation. An AAHA practice consultant periodically visits our practice to ensure that we meet or exceed these standards. There are over 800 standards covering the following areas:

  • Anesthesiology

  • Client Service

  • Contagious Disease

  • Continuing Education

  • Dentistry

  • Diagnostic Imaging

  • Emergency/Urgent Care

  • Examination Facilities

  • Housekeeping and Maintenance


AAHA accreditation is a voluntary program. We have chosen to be accredited because of our commitment to excellence in small animal care. In 2022, we completed our most recent inspection and are very proud to say that, once again, we passed AAHA accreditation at the highest levels!

  • Human Resources

  • Laboratory

  • Leadership

  • Medical Records

  • Pain Management

  • Patient Care

  • Pharmacy

  • Safety

  • Surgery

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