More options to keep you and your pets safe!

We now offer in-office appointments, while continuing to offer curbside or drop-off exams. 

We sincerely appreciated everyone's patience with the "curbside service" we began back March 2020, and understand that many of you still have safety concerns - so YES, you may continue curbside service or drop-off with a later pickup as before, OR may visit us with your pet in an exam room.  Know that all of us at Knollwood have been fully vaccinated and will continue to follow CDC guidelines for any booster recommendations given the resurgence of Delta-variant Covid infection and death rates.

We'll still use our on-line check-in form to collect your pet's infoWe'll advance-email this to you and ask for it back before your appointment, so that we can fulfill your visit requests and make your visit go as smoothly and efficiently as possible. The form is blissfully shorter and will ask you to select an in-office appointment, a curbside appointment, or a drop-off appointment. If not completed in advance, there will be a wait to be seen.

IF you prefer to have an in-office appointment:

  • Please notify us when you arrive. We keep our waiting area clear at all times, except for arriving and departing clients.  We have you enter the hospital only when a sanitized exam room is ready for you.

  • We limit pet parents to two humans per visit.

  • Masks covering nose and mouth must be worn in our hospital at all times, from arrival to departure, without exception.

  • Entry into the hospital may be limited when we have an emergency patient requiring immediate attention.

  • You will be checked out in the exam room.

IF you prefer to have a curbside appointment:

  • Please notify is when you arrive and describe your vehicle.

  • Our Nursing staff will collect all necessary information about your pet's visit via telephone, before your pet enters the hospital.

  • Dr. M will examine your pet and then call you with her recommendations and a treatment plan.

  • Reception will check you out via telephone, with a staff member coming to your vehicle to collect payment.

  • Your pet, invoice, and copy of exam sheet will be returned to your vehicle upon completion of all services.

 

IF you prefer to have a drop-off appointment:

  • A mutually agreeable pick-up time must be pre-arranged, so please advise us of your desire for drop-off when you schedule your appointment.

  • Please notify is when you arrive and describe your vehicle.

  • Our Nursing staff will still need to collect all necessary information about your pet's visit via telephone, before you depart.

  • Your pet will be brought into the hospital and you may leave.

  • Dr. M will examine your pet and then call you with her recommendations and a treatment plan.

  • Reception will check you out at the appointed release time via telephone, with a staff member coming to your vehicle to review all information, dispense any meds, and collect payment.

  • Your pet, invoice, and copy of exam sheet will be returned to your vehicle upon completion of all services.

How long will we continue to offer curbside and drop-off visits? Frankly, we think they are a stellar idea for clients with high-risk family members at home (including some of our own).  We've also heard from many clients who love the idea of drop-offs with a later pick-up. So as long as we can get good adherence to pick-up times, and as long as we have clients who prefer the safety of not entering our hospital, we are glad to continue both options as long as we have requests for them.

Just dropping by to pick up food or meds?  If you are visiting to pick up a med, food, or anything else, call when you arrive.  We'll confirm what you need, send a staff member out to collect payment, and bring your items & receipt back to your vehicle.

Please stay well, stay safe, practice social distancing, wash and sanitize hands often, and wear your freakin’ mask when out and about to help protect the high-risk among us all!!  Yes, we know they’re not comfortable - we wear them 10+ hours a day to help keep you safe. You can do when you're in our hospital, too. 

We GOT this! - Dr. M and all of us at Knollwood Hospital for Pets