Appointment Policy

Visits to Knollwood Hospital for Pets are by appointment only.  If you are a new client, please plan on arriving ten minutes prior to the start of your appointment to fill out some brief paperwork.  It is also helpful to have any existing records for your pet faxed to our office prior to your appointment, in order for our Doctors to examine your pet in the most thorough way possible.

If you are unable to make it to a scheduled appointment, please contact us 24 hours prior to the appointment to avoid a cancellation charge.

If you are running late for an appointment, we will do our very best to accomodate you without inconveniencing other clients who have arrived on time.  This may entail a moderate to lengthy wait for you, but rest assured, we'll see you as soon as is humanly possible, and we'll feed you cookies and tea while you wait!

Payment Policy

We require full payment at the time that services are rendered. Holistic consultations and second opinion services require pre-payment.  For your convenience, we accept Visa, MasterCard, Discover, cash, and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. 

All cats must be presented in an appropriate cat carrier or on a leash. 

"Pocket pets," such as hamsters, gerbils, rats, and mice, must be confined in a secure enclosure for their safety.

Reptiles require a secure, insulated enclosure during travel to and from our hospital.  Winter and summer outside temperatures can be deadly for these cold-blooded pets, so please make sure that your reptile pet is adequately protected.

Niceness Policy

Each and every day, we do our darndest to be kind, compassionate, thoughtful, and courteous to all of our clients.  We expect the same in return.  We realize that everyone can have an occasional bad day, and we are professionals who are equipped to deal with that situation. 

But we DO have a firm policy of "life is too short" when it comes to dealing with frequently or perpetually difficult, mean, crabby, or homophobic people.  Bottom line is, we won't tolerate it, whether the behavior is directed towards just one or all of us here at the hospital.  If we are not treated respectfully, we will gently but firmly advise you that we will not see you and your pet here at the hospital in the future.