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Knollwood Hospital for Pets |
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Mon, Tues, Thurs, Fri 9am to 7pm | Sat 9am to 2pm | Closed Weds and Sun |
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Appointment
Policy Visits to
Knollwood Hospital for Pets are by appointment only. If
you are a new client, please plan on arriving ten minutes prior to
the start of your appointment to fill out some brief
paperwork. It is also helpful to have any existing records
for your pet faxed to our office prior to your appointment, in
order for our Doctors to examine your pet in the most thorough way
possible. If you are unable to make it
to a scheduled appointment, please contact us 24 hours prior to the
appointment to avoid a cancellation charge. If you are running late for an
appointment, we will do our very best to accomodate you without
inconveniencing other clients who have arrived on time. This
may entail a moderate to lengthy wait for you, but rest assured,
we'll see you as soon as is humanly possible, and we'll feed you
cookies and tea while you wait! |
Payment
Policy We require full payment at the time that
services are rendered. Holistic consultations and second opinion
services require pre-payment. For your convenience, we accept
Visa, MasterCard, Discover, cash, and personal checks. |
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Patient
Arrival Policy For your protection, and that
of others, all dogs must be on a leash and
properly controlled while in the waiting area or exam
rooms. All cats must
be presented in an appropriate cat carrier or on a
leash. "Pocket
pets," such as hamsters, gerbils, rats, and mice, must be
confined in a secure enclosure for their safety. Reptiles
require a secure, insulated enclosure during travel to and from our
hospital. Winter and summer outside temperatures can be
deadly for these cold-blooded pets, so please make sure that
your reptile pet is adequately protected. |
Niceness
Policy Each and every day, we do our
darndest to be kind, compassionate, thoughtful, and courteous to
all of our clients. We expect the same in return. We
realize that everyone can have an occasional bad day, and we are
professionals who are equipped to deal with that
situation. But we DO have a firm policy
of "life is too short" when it comes to dealing with frequently or
perpetually difficult, mean, crabby, or homophobic
people. Bottom line is, we won't tolerate it, whether the
behavior is directed towards just one or all of us here at the
hospital. If we are not treated respectfully, we will gently
but firmly advise you that we will not see you and your
pet here at the hospital in the future. |
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